| Event: |
T-Club |
| Venue: |
Telstra Call Centres-Burwood Victoria |
| Date: |
June - July 2008 |
Instinct delivered:
The client was installing a revolutionary new software program for their call centre operations.
To facilitate this change or transformation, the client wanted to create a calendar of events at selected call centres that coincide with the implementation of this new program.
These activities were designed to facilitate a positive, energetic, and exciting workplace for staff during this period of change.
Together with Instinct International, the T-club concept was born.
The idea of this program was to:
- Increase participation and the success rate of a new training program for Telstra Staff
- Show the commitment Telstra Corporation has to it’s staff in terms of continuing training and education
- Identify future career possibilities that each staff member has with the Telstra Corporation
- Provide a greater level commitment by staff and increase staff retention rates.
- Negate the ongoing cost of recruitment of new staff
Restrictions to the program:
- Call centres – only have 30mins a day to participate in any activity and this will include their lunch break – little time left to do activities of substance.
- Restriction of areas to utilise/engage activities
- Be conscious that the activities can not be too disruptive for those still working on the phones
Instinct designed and delivered a customised event featuring:
- The concept begins with a new t-club chill out room for staff to hang out during their breaks
- Staff receive a VIP Pass to a world of exciting events .To kick off the concept, we help staff add a little personality to their mugs with transform our mug day.
- WEEK 1 activities included Boot Juice Day, Breakfast Day & SUMO DAY where staff had a chance to let off some steam
- WEEK 2 activities included Coffee Day & Chocolate Day & AMUSEMENT GAME DAY where we turned the basement car park into a amusement game parlour
- WEEK 3 activities included Red Bull Day, Donut Day & CARNIVAL DAY where the circus cames to town
- So after, 21 days of coffee, donuts, chocolates, fruit juice, red bulls, sumo wrestling, amusement games, fairy floss, popcorn, temporary tattoos and carnival activities.... its was time for staff to get back to work!
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